Company Operating System
What iTechFixr actually does, who owns what, and what to work on when priorities clash. If you're new here, read top to bottom once — then use the rail to jump back to whatever section applies today.
North Star
Departments
Three departments. Everything anyone does at iTechFixr falls into one of these.
Service Delivery
Training & workshops: curriculum, delivery, packaging new offerings.
Marketing & Lead Gen
Website, blog, LinkedIn, WhatsApp outreach, Meta Ads, DPDP Trust agent as lead magnet.
Sales & Client Mgmt
Every lead, first contact to booked to invoiced to delivered to referral ask.
Priority Protocol
Work top to bottom. Whichever trigger is true right now — that's the next task, regardless of what you were "planning" to do.
Weekly Rhythm
Pipeline review + plan week's content + check training calendar
Content execution — LinkedIn / blog
Outreach + training prep if a session is this week
Content execution + client follow-ups
Week review — see SOP index
SOP Index
Full text lives in Desktop\iTechFixr Company OS\ — edit the files, not this page, when a process changes.
| SOP | Covers |
|---|---|
| Lead Response | Every channel a lead arrives from, 4-hour response SLA, follow-up cadence SOP_lead_response.md |
| Content Publishing | LinkedIn/blog using the existing Calendar → Ops Console → Command Center system SOP_content_publishing.md |
| Training Delivery | T-7 days through 48h-after for every workshop SOP_training_delivery.md |
| Sales → Invoicing | Booking → estimate → invoice → payment → referral ask via Zoho Books SOP_sales_invoicing.md |
| Weekly Review | The Friday checklist SOP_weekly_review.md |
Parking Lot — explicitly not active work
Real projects, not abandoned — just not where time goes right now.
Re-entry condition: only when Dhruv names the project explicitly. If everything else is caught up, go to Priority #5 — not here.